We will always do our best to ensure that you receive the right product ordered. Sometimes, however, mistakes do happen and we are keen to resolve them for you as quickly as possible. Please call our Customer Care Team on 07466 032 462 to arrange a return, refund or replacement, or email us firstname.lastname@example.org Please state or include the following information: name, email address, order number, product code and reason for return. Then let us know whether you would like a refund, an exchange or a replacement. Refund, exchange or replacement are processes when we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. Please ensure that all items being returned are complete with original packaging, and are securely sent. We offer a full refund and exchange for only if the item is faulty within 14 working days of purchase. Please send items by Royal Mail, either 1st or 2nd class, retaining proof of postage, to:
Unit 36 Row E LS2 7JG Leeds West Yorkshire
Refunds will always be processed by the original payment method.
When returning goods to customer services or in store, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. We will only refund for the original price meaning we won’t be able to refund the postage cost you paid for the item. Refunds will only be processed once the item is received back.
ALL ONLINE CUSTOMERS WILL RECEIVE A PROOF OF PURCHASE EMAIL WHEN THEIR ORDER HAS BEEN DISPATCHED